This website is operated by Garden Olympia. We have tried to make these terms and conditions as clear and concise as possible. As user of this website, you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website.
All orders that you place on this website will be subject to acceptance of these terms and conditions.
The final stage of the checkout process confirms your order has been successfully placed. We will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Garden Olympia.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to the Delivery and Returns & Refunds pages).
Once an order has been placed, the details will be accessible via through your account, created by you, on our site.
This website is only for delivery of products to customers in the UK. All goods must be signed for by an adult aged 18 years or over on delivery, or left as instructed at your own risk.
Delivery is available to most parts of the UK. Any exceptions to this will be detailed in the Delivery section of our website. We cannot deliver individual orders to multiple addresses; each delivery address would require its own order.
We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Garden Olympia shall be under no liability for any delay or failure to deliver the products within the estimated delivery time providing delivery is still made within a reasonable timescale. If delivery is likely to be significantly extended, we will contact you at which point you can either cancel the order or confirm your acceptance to proceed with the order.
Delivery is made using a third party carrier typically between the hours of 7am and 7pm Monday to Friday (excluding bank holidays).
Unless otherwise stated, delivery will be made to your door. The couriers are not insured to enter your home and are not responsible for any additional lifting, assembly or installation of your goods.
If your order contains more than one item, the items may be delivered separately even if they have the same estimated delivery timescale because our products are occasionally loaded onto separate vans.
Risk of loss and damage of products passes to you at the time the products are delivered.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order with the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment can be made by Credit / Debit Card or through PayPal.
All prices include VAT (where applicable) at the applicable current rates and include delivery charges, unless expressly stated otherwise (see Delivery for further details).
We offer a 14 day money back guarantee on unwanted items, please refer to our Delivery and Returns & Refunds for more details. We do not cover the cost of returning unwanted items. We can organise a courier to collect items on your behalf, the cost of which will be deducted from your refund.
In the unlikely event that you receive faulty or damaged goods, please refer to our Delivery and Returns & Refunds section.
All sizes, weights and measurements are approximate but we do try to make sure that they are as accurate as possible.
We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
We reserve the right to change these terms and conditions at any time. The date of any changes will be posted at the top of this page and it is your responsibility to read the terms and conditions prior to placing an order.
Garden Olympia
Middletown, Powys, Wales, United Kingdom
Copyright © 2024 Garden Olympia - All Rights Reserved.
VAT Registration No: 838-5888-61